Effective Date: 01/01/2025

S3 Floor Care (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, request a quote, or interact with our advertising.

This Policy complies with applicable U.S. federal laws and New York State requirements.

We may collect the following categories of information:

• Name
   
• Phone number
   
• Email address
   
• Street address or service location
   
• Project details or descriptions
   
• Photos you upload for estimates
   
• Any information submitted through website forms or lead ads (Meta, Google, TikTok, etc.)
   

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Device information
   
• Pages visited
   
• Time on site
   
• Referring website
   
• Interaction with ads, forms, or links
   

This includes data collected through:

• Meta Pixel
   
• Google Analytics
   
• Cookies and tracking technologies
   

If you contact us using a tracked phone number, we may log:

• Call duration
   
• Time and date
   
• Caller phone number
  We do not record calls unless explicitly stated.
   

We use your information to:

• Provide quotes and schedule services
   
• Communicate with you about your project
   
• Improve website performance and service quality
   
• Process payments and service documentation
   
• Respond to support requests
   
• Run targeted advertising and retargeting
   
• Create lookalike or custom audiences (Meta, Google, etc.)
   
• Comply with legal obligations
   

We do not sell your personal information.

We use tracking technologies to improve marketing performance and website functionality. These may include:

• Meta (Facebook) Pixel
   
• Google Analytics
   
• Google Ads remarketing tags
   
• Call tracking tools
   
• Cookies
   

These tools allow us to:

• Measure ad performance
   
• Retarget visitors
   
• Create audiences for ads
   
• Understand how users navigate our site
   

You may opt out of targeted advertising through:

Meta: https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com
General opt-out: https://optout.aboutads.info

We may share your information with:

Vendors who assist with:

• Website hosting
   
• Marketing and advertising
   
• Appointment scheduling
   
• Payment processing
   
• Analytics and reporting
   

These providers are contractually required to keep your information confidential.

We may disclose information if required by:

• Subpoena
   
• Court order
   
• Law enforcement request
   
• Any legal requirement to protect our rights or property
   

If you authorize us to share information for a specific reason.

We do not sell personal information to third parties.

By providing your email, you consent to receive:

• Quotes
   
• Follow-ups
   
• Project updates
   
• Service reminders
   
• Promotional offers
   

You can unsubscribe at any time using the link in any email.

By submitting your phone number, you consent to receive:

• Scheduling updates
   
• Estimate confirmations
   
• Service notifications
   
• Promotional messages
   

Message & data rates may apply.
Reply STOP to opt out at any time.

We follow all requirements of the Telephone Consumer Protection Act (TCPA).

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

• Loss
   
• Misuse
   
• Unauthorized access
   
• Disclosure
   
• Alteration
   

However, no method of transmission online is guaranteed 100% secure.

We do not knowingly collect information from individuals under 13 years of age.
If we learn that we have collected such data, we will delete it promptly.

Under U.S. and New York State law, you have the right to:

• Request what personal information we hold about you
   
• Update or correct your information
   
• Request deletion (where applicable)
   
• Opt out of marketing communications
   
• Limit tracking through browser settings
   

To make a request, contact us at:

Email: info@s3floorcare.com
Phone: [Insert Phone Number]

We retain your information only as long as necessary to:

• Provide services
   
• Maintain business records
   
• Comply with legal obligations
   
• Resolve disputes
   

We may update this Policy periodically.
The “Effective Date” will reflect the most recent version.

Continued use of our website or services constitutes acceptance of any changes.

For questions, requests, or concerns:

S3 Floor Care
[Insert Street Address]
New York, NY
Email: info@s3floorcare.com
Phone: (877) 311-6777